share

Courses tagged with "share"

Building Relationships (ESTEEM)

Course Description

Your effectiveness as a leader depends on the relationships you build with the people who report to you. Watch a leader discover her misconceptions about what makes others feel valued. The story unfolds to explain the brain's alert system for detecting a lack of acceptance and how you can apply the most important skill for demonstrating respect.

 

Learning Objectives

▪ Understand the neuroscience behind our personal need to feel valued.
▪ Describe common misconceptions about valuing and respecting others.
▪ Apply the best skill for meeting our need to feel valued.

 

Keywords

Mission focused, courageous presence, collaboration, communicate, disclose judiciously, engagement, friendly connections, neuroscience, relationships, transparency, trust, uncertainty, share, Essential Interpersonal Skills

 

Target Audience: Leading Others

·         Frontline Leaders

 

Duration: 20 minutes

Languages: English

LINK HERE


Providing Everyday Service Excellence

 

Course Description

Every time you interact with customers—whether face to face, on the telephone, or online—you have an opportunity to answer an immediate need and build a lasting relationship. A focused response quickly gets customers what they want or need. Beyond that, you can do even more to turn a routine interaction into a memorable one that encourages customers to return.

 

Learning Objectives

▪ Relate to customers in a way that meets their personal needs while fulfilling their practical needs.
▪ Ask questions that get results.
▪ Listen actively to what customers are saying.
▪ Adjust your nonverbal communication to increase your effectiveness.

 

Keywords

Enhances the patient and customer experience, organizational agility, client, customer, dissatisfied, facts, feelings, service, interact, listen, loyalty, exceed, practical, personal, esteem, specific, sincere, support, disclose, flexibility, importance, seek information, share, positive impact, satisfaction, patient, progress, Customer Service

 

Target Audience: Leading Others, Leading Self

·         Frontline Leaders

·         Individual Contributors

 

Duration: 20 minutes

Languages: English

LINK HERE


Category: Customer Focus

Zapp! Zone: Jane’s Dilemma

 

Course Description

This animated game provides leaders with an opportunity to practice and refine their use of five Key Principles, a set of essential interaction and leadership skills proven to boost engagement, performance, and results. Playing the game as Jane Mode, learners assume her role with a newly formed team made up of different personality types. As Jane, learners choose the best responses in interactions with team members and win points that show immediately how effectively they’ve addressed their personal needs. Five levels of play, each of which must be passed to advance, follow Jane and her team to the finale of their project.

 As a game, the goal of this content is about reinforcement and practice of core interpersonal and feedback skills covered in depth thru other course contents of related topics.


Learning Objectives

▪ Recognize people’s personal needs to feel valued and understood.
▪ Meet people’s personal needs by using the most appropriate Key Principle.
▪ Learn how enhancing communication with team members and others by using Key Principles can build people’s engagement, trust, and work effectiveness.

 

Keywords

Communicate, effective, empathy, encourage, energize, enhance, feelings, help, involvement, listen, maintain, motivated, needs, rationale, recognize, resource, respect, respond, responsibility, self-esteem, share, success, support, thoughts, trust, truth

 

Target Audience: Leading Others

·         Frontline leaders

 

Duration: 25 minutes

Languages: English

Click here to access the content


Category: Communication

Interaction Skills Experience

 

Course Description

This video-based simulation will provide you with insights about your strengths and development areas related to using Key Principles. You’ll take part in a discussion with, Laura, a member of the team you lead. She is alienating other team members with behavior that is starting to affect the performance of the whole team. You’ll be given a number of opportunities to respond to Laura by using Key Principles, with the goal of coaching the person to improve work performance.

As a simulation, the goal of this content is about reinforcement and practice of core interpersonal and feedback skills covered in depth thru other course contents of related topics.


Learning Objectives

▪ Maintain or enhance self-esteem.
▪ Listen and respond with empathy.
▪ Ask for help and encourage involvement.
▪ Share thoughts, feelings, and rationale.
▪ Provide support without removing responsibility.

 

Keywords

Builds diverse and inclusive talent, enhances the patient experience, DDI Anytime, esteem, empathy, feedback, feedback survey, key principles, listen, maintain, multirater, performance reviews, respond, responsibility, share, support, supported, thoughts

 

Target Audience: Leading Others, Leading Functions, Leading Self

·         Mid-level leaders

·         Frontline leaders

·         Individual Contributors

 

Duration: 30 minutes

Languages: English

 Click here to access the course

Category: Communication

Strengthening Relationships

Course Description

Your work relationships thrive or suffer due to a number of factors. But no factor is more important than having effective people skills, the most vital being how well you address others' needs to feel valued and respected. Using the Key Principles of effective interpersonal skills helps you to meet these needs.

 

Learning Objectives

▪ Recognize and meet people’s personal needs to feel valued and understood.
▪ Learn how the Key Principles—Esteem, Empathy, Involvement, Share, and Support— enhance communication with your team members and others.
▪ Use the Key Principles to develop and maintain effective, productive, and supportive interpersonal relationships.

 

Keywords

Mission focused, partners effectively through influence, communicate, empathy, encourage, enhance, feelings, help, involvement, listen maintain, motivated, rationale, recognize, resource, respect, respond, responsibility, self-esteem, share, support, transparent, thoughts, trust, understanding, Essential Interpersonal Skills

 

Target Audience: Leading Others, Leading Self

·         Frontline Leaders

·         Individual Contributors

 

Duration: 20 minutes

Languages: English

LINK HERE


Category: Communication

Coaching for Peak Performance

 

Course Description

For better or worse, a team member’s work performance has an impact on other people, their productivity, and even profitability. That’s why coaching individuals to achieve their personal best isn’t just a one-time event but an ongoing responsibility. Two types of coaching, proactive and reactive, enable leaders to not only guide people to enhance or improve their performance but also set them up for success before they even begin. Three coaching techniques ensure leaders collect accurate performance data, seek input rather than simply tell, and provide ongoing feedback and support.

 

Learning Objectives

▪ Recognize opportunities to provide coaching to ensure someone's success or to improve or enhance work performance.
▪ Apply three techniques for coaching both proactively and reactively.
▪ Use essential interaction skills to meet personal and practical needs during coaching discussions.
▪ Plan to follow up with the person you've coached to provide feedback and discuss responsibility for measuring results.

 

Keywords

Steward of engagement, builds diverse and inclusive talent, success, proactive, reactive, improve, sustain, guidance, feedback, solve problems, observe, support, balance seeking and telling, use data, personal needs, practical needs, clarify, positive impact, share, involvement, esteem, commitment, redirect

 

Target Audience: Leading Others (Frontline Leaders)

Duration: 2 hours

 Languages: English

Click here to access the course

Mobile resources available: DDI Anytime 

www.ddiworld.com/cpp

Sign up for Reinforcements

This course has available the opportunity to sign up for reinforcements - you'll receive over 12 weeks in the form of short reminders, quick activities to reflect on what you learned and support you as you apply in the workplace. There are questions, text, videos, prompts to reflect, no longer than 2 minutes.

You can access from Mindmarker website (log in as a learner) or Mindmarker app using this code: VC1CPP


Category: Coaching

Leading Virtually

 

Course Description

When members of the same team are scattered across time zones and borders, they can feel isolated and disconnected from the team.  This can lead to miscommunication, distrust, and lack of focus.  This course shows the leaders of virtual teams how to bridge the gap of time and distance to build community, where remote team members have a sense of belonging, responsibility, and commitment as if they were working together in the same place.  Leaders are introduced to three foundations for building community:  communicating effectively, building trusting relationships, and keeping team members and goals visible and in focus.  Leaders are shown how to establish each foundation, using skills and tools designed specifically for leading in a virtual environment.

 

Learning Objectives

▪ Identify appropriate interaction process skills and communication methods to communicate effectively with virtual team members.
▪ Demonstrate behaviors that build trusting relationships across time and/or distance and across personal and cultural differences.
▪ Create visibility so that team members who must work apart can focus on one another and their shared goals.

 

Keywords

Organizational agility, partners effectively through influence, location, team, telecommute, community, nonverbals, check, empathy, involvement, engagement, building trust, share, progress checks

 

Target Audience: Leading Others, Leading Self

·         Frontline leaders

·         Individual Contributors

Duration: 2 hours

Languages: English

Click here to access the course

Mobile resources available: DDI Anytime 

www.ddiworld.com/lv

Category: Influencing

Building and Sustaining Trust

 

Course Description

Trust is directly linked to employee engagement, retention, productivity, and innovation. Leaders who demonstrate trust and trustworthiness inspire higher levels of performance and commitment to team and organizational success. This course introduces Trust Builders, actions leaders can take to build and sustain trusting relationships that enable people to take risks, identify and solve problems, and collaborate to achieve business results. These actions also help leaders work toward repairing trust that’s been damaged.

 

Learning Objectives

▪ ▪ Recognize how trust in the workplace affects business results.
▪ Analyze your role in building and sustaining trust.
▪ Identify common workplace behaviors that can build, sustain, or break trust.
▪ Demonstrate behaviors that show you trust others as well as give people the confidence to trust you.
▪ Use interaction skills to foster open communication, build and maintain trusting relationships, and repair damaged ones.

 

Keywords

Steward of engagement, coaches and develops others, trust, uncertainty, innovation, engagement, communication, relationships, reliable, consistent, respect, confidence, fair, esteem, share, disclose, empathy, truth, assumptions, honest, misinterpret, courage, keep promises

 

Target Audience: Leading Others (Frontline Leaders)

Duration: 2 hours

 Languages: English

Click here to access the course

Mobile resources available: DDI Anytime 

www.ddiworld.com/bst

Sign up for Reinforcements

This course has available the opportunity to sign up for reinforcements - you'll receive over 12 weeks in the form of short reminders, quick activities to reflect on what you learned and support you as you apply in the workplace. There are questions, text, video, prompts to reflect, no longer than 2 minutes.

You can access from Mindmarker website (log in as a learner) or Mindmarker app using this code: VA1BST

Category: Influencing

Strengthening Your Work Group

 

Course Description

To achieve peak success, your organization must strengthen the performance of its entire workforce. This means making people's development a priority. You can help by meeting their practical needs to learn new skills and knowledge and, at the same time, strengthening your relationships with them by meeting their personal needs.

 

Learning Objectives

▪ Observe your work group's performance and identify people's development needs.
▪ Determine the highest priorities for development—skills and knowledge that will benefit each person, your work group, and the organization.
▪ Help employees create a plan for developing their skills.
▪ Offer the support and coaching people need to build their confidence as they build their skills.

 

Keywords

builds diverse and inclusive talent, acknowledge progress, coaching, esteem, disclose, goals, involvement, learning opportunities, measures, opportunity, performance, success, share, value, Developing Others

 

Target Audience: Leading Others

·         Frontline Leaders

 

Duration: 20 minutes

Languages: English

LINK HERE


Category: Building Talent

High-Impact Feedback and Listening

 

Course Description

Feedback brings out the best in people. It promotes collaboration, inspires innovation, and enriches partnerships. Cultivating this kind of environment requires a free exchange of positive and developmental feedback, even when giving it—and receiving it—isn’t easy. Learners are equipped with the skills they need to comfortably and confidently share specific, actionable feedback as well as techniques for listening to, accepting, and acting on feedback from others.

 

Learning Objectives

▪ Recognize the critical role feedback plays in individual and organizational success.
▪ Use specialized skills and tools to give specific, actionable feedback.
▪ Detect feedback deflection traps to avoid.
▪ Identify and check assumptions that can inhibit listening.
▪ Apply listening and receptivity techniques to ease defensiveness and encourage acceptance.

 

Keywords

Partners, influence, action, admit mistakes, assumptions, esteem, empathy, fact, developmental feedback, defensiveness, deflection, feedback, giver, listen, listening, listen to learn, myth, personal needs, practical needs, positive feedback, receiver, resistant, result, seek details, share, situation, STAR feedback, task, transform your thinking

 

Target Audience: Leading Others, Leading Self

·         Frontline leaders

·         Individual Contributors

Duration: 2 hours

Languages: English

Click here to access the course

Mobile resources available: DDI Anytime 

www.ddiworld.com/hifl

Category: Building Talent

Authenticity and Transparency (SHARE)


Course Description

The trust you build with your direct reports pays dividends in times of stress. Follow a leader who learns to appropriately disclose feelings and share information to build trust during an organizational change. Neuroscience principles explain the impact of such authenticity and transparency. You'll also learn tips for developing good judgment.

 

Learning Objectives

▪ Understand the neuroscience of why authenticity and transparency work.
▪ Use a key interpersonal skill for sharing what you know, think, and feel.
▪ Avoid common pitfalls when disclosing.

 

Keywords

Mission focused, courageous presence, collaboration, communicate, disclose judiciously, engagement, friendly connections, neuroscience, relationships, transparency, trust, uncertainty, share, Essential Interpersonal Skills

 

Target Audience: Leading Others

·         Frontline Leaders

 

Duration: 20 minutes

Languages: English

LINK HERE


Leading Through Vision and Values

 

Course Description

In the past you and your organization might have used rules, procedures, and close supervision to guide employees' actions. That was then; the business world is much faster now. Customers' increased demand for speedier delivery of the latest high-quality products and services has led to new ways of doing business for your organization—and a new method of managing people for you.

 

Learning Objectives

▪ Help others understand your organization's vision and values and why they are important.
▪ Communicate the vision and values powerfully and passionately.
▪ Make your organization's vision and values a compelling reality for the people you lead.

 

Keywords

Mission focused, enhancing the patient experience, behavior, commit, communicate, decision making, decisions, desired future state, direction, effort, goal, guide, lead, live the vision and values, living the vision and values, meaning, model, modeling vision and values, move others, moving others, organization’s value, organization’s vision, priorities, purpose, share, values, vision, walk the talk, Engagement, Retention

 

Target Audience: Leading Others

·         Frontline Leaders

 

Duration: 20 minutes

Languages: English

LINK HERE


Letting Go and Delegating More

 

Course Description

You're reluctant to delegate; in fact, you sometimes avoid it altogether. Why? Perhaps you don't want to let go of tasks and activities you enjoy. Maybe it's the idea of investing time and effort in getting people up to speed. Or maybe you think it'll be less stress and rework if you do it yourself. Whatever your reason for not delegating, you'll miss opportunities to take on new, more challenging responsibilities that can grow your skills and boost job satisfaction. However, if you know how to allocate the right work to the right people, you, your team, and the organization will experience the benefits.

 

Learning Objectives

▪ Overcome your own hesitation to delegate by exploring the benefits of letting go.
▪ Determine the best way to allocate work to promote growth and achieve key business results.
▪ Give people more responsibility for and more authority over tasks you've delegated to them.

 

Keywords

Coaches and develops others, organizational agility, allocate, assign, authority, challenge, delegate, delegating, delegation, duties, duty, empower, entrust, give out, giving out, hand over, handing over, hesitate, hesitation, involve, involvement, let go, letting go, motivate, opportunities, opportunity overwhelm, overwork, responsibilities, responsibility, responsible, retain, retention, share, sharing, task, time, workload, Delegation

 

Target Audience: Leading Others

·         Frontline Leaders

 

Duration: 20 minutes

Languages: English

LINK HERE