Targeted Selection

Course Description

This course teaches learners about a proven process that helps them conduct focused selection interviews that yield relevant specific data and enable them to confidently identify, hire, and retain the best possible candidates. 


Learning Objectives

▪ Use a proven selection process to help you accurately select candidates who are able and willing to perform the job.

▪ Use a tool—an interview guide—to prepare for and conduct the interview, gather and evaluate candidate data, and make an effective selection decision.

▪ Use a technique—STAR—to gather complete examples of a candidate's past behaviors, experiences, and accomplishments.

▪ Evaluate the data you collect to determine effectiveness and relevance to the target job.

▪ Compare the data you collect with the data collected by other interviewers to reach consensus on a selection decision.

 

Keywords

diverse, inclusive, behavioral questions, candidate, experience, control, follow up, questions, interview, flow, interview skills, practice, STARs, Targeted Selection

 

Target Audience: Leading Self, Leading Others

·         Frontline Leaders

Duration: 40 minutes

Languages: Spanish and English

Click here to acess the course in SPANISH

Click here to access the course in ENGLISH


Targeted Selection Refresher

 

Course Description

This course provides learners who have already completed the Targeted Selection Interviewer course with a review of key concepts and skills needed to properly conduct a Targeted Selection interview.  It may be used as quick refresher for certain steps in the interview process or learners may go through all steps from beginning to end.  


Learning Objectives

▪ Increase knowledge of the Targeted Selection Process.

▪ Practice using the Targeted Selection process to conduct an effective interview.

▪ Access information and resources to support a Targeted Selection interview.

 

Keywords

diverse, inclusive, behavioral questions, candidate, experience, control, follow up, questions, interview, flow, interview skills, practice, STARs, Targeted Selection

 

Target Audience: Leading Self, Leading Others

·         Frontline Leaders

Duration: 40 minutes

Languages: English

Click here to acess the course


Targeted Selection Simulation

 

Course Description

This course teaches learners about a proven process that helps them conduct focused selection interviews that yield relevant specific data and enable them to confidently identify, hire, and retain the best possible candidates.  

 

Learning Objectives

▪ How to ask proper follow-up questions

▪ The Candidate experience (building rapport with the candidate)

▪ Using behavioral questions           

▪ Gathering STARs

▪ Maintaining the flow and control of the interview

 

Keywords

diverse, patient, experience, behavioral questions, candidate, control, follow up questions, interview, flow, skills, practice, STARs, Targeted Selection

 

Target Audience: Leading Self, Leading Others

·         Frontline Leaders

Duration: 30 minutes

Languages: Spanish

Click here - Course in Spanish


Setting Team Goals

 

Course Description

A team functions as a team only when every member works toward the same goals, such as productivity, quality, service, and timeliness. But too often, personal goals take precedence over team goals. Also, a lack of clear team goals often can lead people to be reactive instead of proactive. When either of these happens, the entire team suffers. On the other hand, successful teams have a clear strategy in place to coordinate their efforts.

 

Learning Objectives

▪ Set objectives that team members will support.
▪ Create a plan of action for achieving team objectives.
▪ Track whether the team is on target for achieving its objectives.

 

Keywords

Coaches and develops others, steward of engagement, accomplish, achieve, achievable, checkpoints, coordination, expectation, goal, measure, measurement methods, measurable, objectives, perform, plan, progress, relevant, results, set, team, timely, track, Teams

 

Target Audience: Leading Others, Leading Self

·         Frontline Leaders

·         Individual Contributors

Duration: 20 minutes

Languages: English

LINK HERE


Pulling Your Team Out of a Slump

Course Description

Every team has its ups and downs. Your own team probably has celebrated its successes and learned from its mistakes. But slumps in performance? That's another story. They can be difficult to pinpoint. They take their time in making an impact on productivity, quality, or timeliness while they slowly and quietly eat away at team morale and performance. But as difficult as they are to identify and fix, slumps demand your attention—the sooner the better.

 

Learning Objectives

▪ Identify the symptoms of a team's slump.
▪ Address the symptoms and turn around the drop in performance.
▪ Create a plan to reenergize the team and take its performance to new heights.

 

Keywords

Coaches and develops others, steward of engagement, agree, burnout, complacency, complacent, confidence, confident, depend, disagree, elitism, energy, goal, groupthink, initiative, motivate, motivation, performance, productive, quality, rely, slump, strive, think, time, Teams

 

Target Audience: Leading Others

·         Frontline Leaders

Duration: 20 minutes

Languages: English

LINK HERE


Launching a Successful Team

 

Course Description

"Sorry to miss the meeting." "I thought we resolved this." "We don't need to be working on that now." "I never agreed to that." "Is this what we're supposed to be doing?" "I haven't been able to put much time in on this." Are you hearing things like this from your team and wondering why they aren't accomplishing what you'd expected? Help your team develop a charter that provides the structure and guidance they’ll need to deliver great results quickly.

 

Learning Objectives

▪ Lead your team in developing a charter that aligns your team's purpose and goals with the organization's strategic priorities.
▪ Enhance the effectiveness of your team through ground rules that guide team meetings and establish how team members work together.
▪ Lead a new team to high performance quickly or help an existing team that is working below its potential reach higher levels of performance.

 

Keywords

Steward of engagement, organizational agility, accountability, develop team, ground rule, launch team, pitfall, purpose, stages of team development, start team, starting team, successful team, team charter, team development, team direction, team goal, team meeting, team resource, team, work together, Teams

 

Target Audience: Leading Others

·         Frontline Leaders

Duration: 20 minutes

Languages: English

LINK HERE


Keeping on Track and on Time

 

Course Description

Are you terminally busy with too many top priorities to juggle? Are you expected to get something done by a certain date or time, but you're not even sure how to get started? In today's fast-paced business world, almost everyone faces these kinds of pressures. Successful people are able to sort through them and adapt while maintaining high levels of performance. They succeed in part by using some proven tips and tools. You can use them too to avoid productivity pitfalls and improve your performance and on-time record.

 

Learning Objectives

▪ Keep track of your time and tasks.
▪ Organize your work area.
▪ Establish step-by-step plans, complete with contingency actions.

 

Keywords

Organizational agility, enhancing the patient experience, busy, clutter, contingency plan, deadline, disorganize, hectic, improve performance, interruption, juggle, on time, on track, organize, organizing, plan, pressure, priorities, procrastinate, procrastination, productivity, self manage, system, track, work area, Productivity

 

Target Audience: Leading Others, Leading Self

·         Frontline Leaders

·         Individual Contributors

Duration: 20 minutes

Languages: English

LINK HERE


Facilitating a Virtual Meeting

 

Course Description

As a meeting leader, you face the challenges of controlling a meeting, keeping people on track, and making sure the meeting achieves its purpose. Along with those practical responsibilities go the duties of building relationships, instilling trust and confidence as the meeting leader, and keeping the group working as a team. Those can be daunting challenges for the leader of any meeting—and especially so for a virtual meeting.

 

Learning Objectives

▪ Apply interpersonal skills in virtual meetings—even if no one's in the room with you.
▪ Leveraging technology to follow up with participants after virtual meetings.
▪ Ensure that local and remote participants know exactly who will do what by when and how to report progress on their actions.

 

Keywords

Partners effectively through influence, organizational agility, by phone, cyber, internet meeting, not at work, off site, offsite, online meeting, out of the office, remote, technology, teleconference, video conference, videoconference, virtual meeting, virtual team member, virtual, web camera, web conference, Lync, Meetings

 

Target Audience: Leading Others, Leading Self

·         Frontline Leaders

·         Individual Contributors

Duration: 20 minutes

Languages: English

LINK HERE


Contributing to Meeting Success

 

Course Description

Meetings are a way of life in most organizations. In fact, you're probably spending more time than ever in meetings. A well-run meeting allows people to share progress, discuss and solve problems, and make decisions. Unfortunately, we're often stuck in meetings that start or run late, waste time, or accomplish little. Why sit in a useless meeting while your "real" work goes undone?

 

Learning Objectives

▪ Prepare adequately for meetings.
▪ Make meaningful contributions to meetings.
▪ Encourage others to build on ideas to help achieve the meeting's purpose.
▪ Make sure everyone leaves the meeting with the same understanding and agreements.
▪ Stay focused on achieving meeting outcomes.
▪ Follow through on your action items.
▪ Communicate back to your team any decisions made and information gathered in meetings.

 

Keywords

Partners effectively through influence, organizational agility, facilitation, agenda, planning, effective, efficient, improvement, huddles, team, goals, results, debate, discussion, dysfunction, action item, agenda, discussion, follow through, follow through, lead meeting, leading a meeting, meeting leader, meeting rights, meeting time, meeting, meetings, more productive, preparation, prepare, productive, purpose, share, sharing, successful meeting, Meetings

 

Target Audience: Leading Others, Leading Self

·         Frontline Leaders

·         Individual Contributors

Duration: 20 minutes

Languages: English

LINK HERE


Tips for Interviewers

 

Course Description

Hiring a job candidate shouldn't be a guessing game. How well you conduct an interview can mean the difference between hiring the right person from the start and having to dive repeatedly into the candidate pool. Yours is an important responsibility, because choosing the right candidate helps to ensure organizational success and employee satisfaction.

 

Learning Objectives

▪ Prepare for interviews.
▪ Ensure that the best candidates are attracted to your organization and accept your job offers.
▪ Treat job candidates with respect.
▪ Manage the pace of your interviews.
▪ Collect information to help you predict how candidates will perform in the job.
▪ Evaluate the information you collect in interviews.

 

Keywords

Builds diverse and inclusive talent, enhances the patient experience, candidates, check understanding, competencies, compliment, data, empathize, evaluation, experience, knowledge, motivations, positive impression, preparation, rapport, respect, schedule, sincere, suggestion, timetable, Interviewing

 

Target Audience: Leading Others

·         Frontline Leaders

Duration: 20 minutes

Languages: English

LINK HERE


Seeking a New Job/Position

 

Course Description

Are you ready for a job change? Maybe your company is reorganizing, and you're eyeing a newly created position. Or, you just found out your job is being eliminated. Perhaps you've simply decided that you can't keep doing the same job much longer. Whatever your situation is, you're probably feeling confused and anxious. A change is inevitable, but you're unsure how to know if a particular position will be right for you. Then, again, maybe you know exactly what you want to do but just aren't sure what to do to land the job.

 

Learning Objectives

▪ Identify the strengths and gaps in your knowledge, skills, experience, and motivations.
▪ Prepare behavioral examples for use in an interview that demonstrate how you've effectively used your skills in the past.
▪ Decide whether you're a good match for a job and an organization and, just as important, whether the job and organization are right for you.
▪ Anticipate and be prepared to face a variety of interview challenges.

 

Keywords

Partners effectively through influence, business acumen, actions, applicant, application, applying, examples, gaps, interests, job description, job fit, job search, location, motivations, results, role change, situations, strengths, work style, Interviewing

 

Target Audience: Leading Others, Leading Self

·         Frontline Leaders

·         Individual Contributors

 

Duration: 20 minutes

Languages: English

LINK HERE


Screening Resumes and Checking References

 

Course Description

No matter how you posted a job opening—internally or through a prominent post on a job board—you probably have too many applicants and too little time to interview them all. A stack of resumes can be daunting, but by screening them you can avoid wasting valuable time interviewing unqualified candidates. And by checking references, you can fill in the blanks and verify facts to find the best person for the job.

 

Learning Objectives

▪ Identify the most qualified applicants and eliminate the less qualified ones.
▪ Make more accurate selection decisions.
▪ Save applicants' time by identifying whether there is a job fit before they become more involved in the selection process.
▪ Verify facts or eliminate any lingering doubts you may have about a candidate's ability to perform the job.

 

Keywords

Builds diverse and inclusive talent, business acumen, applicants, applications, candidate, certifications, classified, employment, job requirements, job search, qualifications, qualified, reference check, requirements, resume, selection, situations, targets, want ad, Interviewing

 

Target Audience: Leading Others

·         Frontline Leaders

 

Duration: 20 minutes

Languages: English

LINK HERE


Legal Considerations in Hiring

Course Description

Fair and equal employment opportunities for all. It's not just a catch phrase; it's the law. Employment laws require consistent selection processes that are related to the job. As good as your hunches about a particular job candidate might seem, they're very risky if other capable, qualified candidates are excluded from the selection process.

 

Learning Objectives

▪ Conduct meaningful interviews within a legally credible selection system.
▪ Become familiar with employment laws in the United States, Canada, Australia, and the United Kingdom.
▪ Know which questions to ask candidates are legal and which are illegal.

 

Keywords

Builds diverse and inclusive talent, organizational agility, ADA, age discrimination, age, allow, America, American, applicant, appropriate, arrest, Asian, Australia, Australian, bias, bigot, black, born, Canada, Canadian, candidate, civil right, color, cultural, dependent, different, disability, disable, discrimination, discriminatory, EEOC, employ, employment law, Equal Employment Opportunity Commission, equal employment, ethnic, fair employment, fair, favoritism, federal hiring, female, gender, handicap, hire, hiring law, hiring, Hispanic, human right, illegal, immigration, inappropriate, interview, intolerance, intolerant, judge, judgment, judgment, law, lawful, legal, male, marital, medical, minorities, minority, national origin, nationality, native, occupation, orientation, penalties, penalty, permissible, permit, prejudice, question, race, racial, regulation, religion, religious, resume, selection process, selection, sex discrimination, sex, sexual, simulation, test, U.K., U.S. employ, U.S., UK, unfair, United Kingdom, United States employ, United States, US employ, US, weekend, white, Interviewing

 

Target Audience: Leading Others

·         Frontline Leaders

 

Duration: 20 minutes

Languages: English

LINK HERE


Choosing the Right Candidate

 

Course Description

You and the other interviewers have screened resumes, interviewed candidates, and checked references. Now that the time has come to make a hiring decision, you might feel unsure if you'll make the right choice. By evaluating your data systematically and then discussing all the available candidate data with other interviewers to reach consensus, you'll be better able to select the right person.

 

Learning Objectives

▪ Evaluate the candidate data that you have collected.
▪ Work collaboratively with other interviewers to agree on overall candidate target ratings.
▪ Make the most appropriate hiring decision.

 

Keywords

inclusive talent, diverse, business acumen, talent, hiring, selection, generation, applicant, data evaluation, data integration, employ, employment hire, hiring decision, hiring, interview, job candidate, new hire, new hire rating, resume, selection, STAR, diversity, Interviewing

 

Target Audience: Leading Others

·         Frontline Leaders

 

Duration: 20 minutes

Languages: English

LINK HERE


Letting Go and Delegating More

 

Course Description

You're reluctant to delegate; in fact, you sometimes avoid it altogether. Why? Perhaps you don't want to let go of tasks and activities you enjoy. Maybe it's the idea of investing time and effort in getting people up to speed. Or maybe you think it'll be less stress and rework if you do it yourself. Whatever your reason for not delegating, you'll miss opportunities to take on new, more challenging responsibilities that can grow your skills and boost job satisfaction. However, if you know how to allocate the right work to the right people, you, your team, and the organization will experience the benefits.

 

Learning Objectives

▪ Overcome your own hesitation to delegate by exploring the benefits of letting go.
▪ Determine the best way to allocate work to promote growth and achieve key business results.
▪ Give people more responsibility for and more authority over tasks you've delegated to them.

 

Keywords

Coaches and develops others, organizational agility, allocate, assign, authority, challenge, delegate, delegating, delegation, duties, duty, empower, entrust, give out, giving out, hand over, handing over, hesitate, hesitation, involve, involvement, let go, letting go, motivate, opportunities, opportunity overwhelm, overwork, responsibilities, responsibility, responsible, retain, retention, share, sharing, task, time, workload, Delegation

 

Target Audience: Leading Others

·         Frontline Leaders

 

Duration: 20 minutes

Languages: English

LINK HERE


Delegating with Purpose

 

Course Description

Fewer resources, changing motivations, virtual employees, and global workforces are just a few of the challenges that make delegation a critical skill for leaders. In this course leaders learn skills to address these challenges and others in order to enhance the overall capability and capacity of their teams and, ultimately, the organization. Leaders learn to identify the tasks they need to delegate, select the most appropriate individuals, assess capabilities and commitment, and plan the delegation discussion including the level of decision-making authority, amount of support, and methods for measuring and monitoring the delegation.

 

Learning Objectives

▪ Identify tasks and responsibilities you can delegate to achieve results and develop your team's capabilities.
▪ Apply a process to match people to the tasks and responsibilities.
▪ Plan an effective delegation strategy.
▪ Use a powerful, flexible set of interaction skills to conduct effective delegation discussions.
▪ Apply techniques to follow up on delegated tasks and responsibilities.
▪ Identify common pitfalls and missteps in delegating as well as techniques for overcoming them.

 

Keywords

organizational agility, abilities, availability, authority, capability, commitment, comparison, cost, timeliness, delegation, development needs, follow up, involvement, motivation, opportunities, people, personal needs, plan, practical needs, progress, quality, responsibility, results, strengths, support, success

 

Target Audience: Leading Others

·         Frontline leaders

Duration: 2 hours

Languages: English

Click here to access the course

Mobile resources available: DDI Anytime 

www.ddiworld.com/dwp

Sign up for Reinforcements

This course has available the opportunity to sign up for reinforcements - you'll receive over 12 weeks in the form of short reminders, quick activities to reflect on what you learned and support you as you apply in the workplace. There are questions, text, videos, prompts to reflect, no longer than 2 minutes.

You can access from Mindmarker website (log in as a learner) or Mindmarker app using this code: VE1DWP 

Delegating Effectively

 

Course Description

Many responsibilities can be delegated. But are those delegations effective? Do they produce the results you want? Effective delegators carefully match people with responsibility and authority in ways that make the most of their knowledge, skills, and motivations. And the delegators provide information and support to help these people be successful.

 

Learning Objectives

▪ Define what delegation means to you and your team members.
▪ Identify tasks and responsibilities that can be delegated.
▪ Encourage people to take on new challenges with responsibilities you delegate.
▪ Determine monitoring and measuring methods that will allow you to stay in touch without getting in the way.
▪ Identify challenges in delegating and tactics for overcoming them.

 

Keywords

Coaches and develops others, steward of engagement, authority, assign, assignment, barriers, challenge, decision making, decision making, delegate, delegating, delegation, enthusiasm, motivate, overwhelm, overwork, reluctance, responsibilities, responsibility, task, workload, Delegation

 

Target Audience: Leading Others

·         Frontline leaders

Duration: 20 minutes

Languages: English

 LINK HERE