Feedback Skills Experience (Industrial environment)

Course Description

Good leaders know that giving effective feedback brings out the best performance in their team. This video-based simulation will reveal insights on how well you provide feedback as a leader, using the STAR/AR technique and the Key Principles. An argument between team members Will and Chelsi sets the stage for your part in the simulation in which you will provide feedback to Will on his unacceptable behavior and what he could have done differently while meeting his personal needs.

As a simulation, the goal of this content is about reinforcement and practice of core interpersonal and feedback skills covered in depth thru other course contents of related topics. 


Learning Objectives

▪ Identifying the SITUATION/TASK with Will.

▪ Helping Will see the ACTIONS he took with Chelsi.

▪ Having Will understand the RESULTS of his actions.

▪ Helping Will understand what ALTERNATIVE ACTION he could have taken and how that would have led to an ENHANCED RESULT.

▪ Responding to Will with ESTEEM statements.

▪ Expressing EMPATHY with both facts and feelings.

▪ Balancing seeking vs. telling by INVOLVING Will throughout the discussion.

 

Keywords

Courageous presence, coaches and develops others, problem solving, difficult, expectation, disappointment, empathy, compassion, listen, paraphrase, summarize, action

 

Target Audience: Leading Others, Leading Functions, Leading Self

·         Mid-level leaders

·         Frontline leaders

·         Individual Contributors

 Duration: 30 minutes

Languages: English


Click here to access the content

Is Empathy Boss?

 

Course Description

Playing the “Is Empathy Boss?” microgame is a fun, interactive way to brush up or practice the Empathy Key Principle. Learners listen to members of a team vent about their work world and then select the best option to respond with empathy. A streak of 10 correct responses certifies learners as Empathy Master. But missing a fact or a feeling earns a strike and resets the streak to zero.

 As a game, the goal of this content is about reinforcement and practice of core interpersonal  skills covered in depth thru other course contents of related topics.

Learning Objectives

• Recognize people’s personal need to feel heard and understood.
• Defuse negative emotions and recognize positive ones by showing empathy.
• Express empathy by both acknowledging feelings and stating facts.

 

Keywords

Fact, feeling, need, listen, respond, heard, understood, emotion, defuse, acknowledge, neuroscience

 

Target Audience: Leading Others, Leading Self

·         Frontline leaders

·         Individual Contributors

 

Duration: 7 minutes

Languages: English

Click here to access the course


Zapp! Zone: Jane’s Dilemma

 

Course Description

This animated game provides leaders with an opportunity to practice and refine their use of five Key Principles, a set of essential interaction and leadership skills proven to boost engagement, performance, and results. Playing the game as Jane Mode, learners assume her role with a newly formed team made up of different personality types. As Jane, learners choose the best responses in interactions with team members and win points that show immediately how effectively they’ve addressed their personal needs. Five levels of play, each of which must be passed to advance, follow Jane and her team to the finale of their project.

 As a game, the goal of this content is about reinforcement and practice of core interpersonal and feedback skills covered in depth thru other course contents of related topics.


Learning Objectives

▪ Recognize people’s personal needs to feel valued and understood.
▪ Meet people’s personal needs by using the most appropriate Key Principle.
▪ Learn how enhancing communication with team members and others by using Key Principles can build people’s engagement, trust, and work effectiveness.

 

Keywords

Communicate, effective, empathy, encourage, energize, enhance, feelings, help, involvement, listen, maintain, motivated, needs, rationale, recognize, resource, respect, respond, responsibility, self-esteem, share, success, support, thoughts, trust, truth

 

Target Audience: Leading Others

·         Frontline leaders

 

Duration: 25 minutes

Languages: English

Click here to access the content


Feedback Skills Experience

 

Course Description

Good leaders know that giving effective feedback brings out the best performance in their team. This video-based simulation will reveal insights on how well you provide feedback as a leader, using the STAR/AR technique and the Key Principles. An argument between team members Will and Chelsi sets the stage for your part in the simulation in which you will provide feedback to Will on his unacceptable behavior and what he could have done differently while meeting his personal needs.

As a simulation, the goal of this content is about reinforcement and practice of core interpersonal and feedback skills covered in depth thru other course contents of related topics. 


Learning Objectives

▪ Identifying the SITUATION/TASK with Will.
▪ Helping Will see the ACTIONS he took with Chelsi.
▪ Having Will understand the RESULTS of his actions.
▪ Helping Will understand what ALTERNATIVE ACTION he could have taken and how that would have led to an ENHANCED RESULT.
▪ Responding to Will with ESTEEM statements.
▪ Expressing EMPATHY with both facts and feelings.
▪ Balancing seeking vs. telling by INVOLVING Will throughout the discussion.

 

Keywords

Courageous presence, coaches and develops others, problem solving, difficult, expectation, disappointment, empathy, compassion, listen, paraphrase, summarize, action

 

Target Audience: Leading Others, Leading Functions, Leading Self

·         Mid-level leaders

·         Frontline leaders

·         Individual Contributors

 Duration: 30 minutes

Languages: English, German, French, Spanish and Simplified Chinese

(choose the prefered language when launching the course)

 

Click here to access the content


Interaction Skills Experience

 

Course Description

This video-based simulation will provide you with insights about your strengths and development areas related to using Key Principles. You’ll take part in a discussion with, Laura, a member of the team you lead. She is alienating other team members with behavior that is starting to affect the performance of the whole team. You’ll be given a number of opportunities to respond to Laura by using Key Principles, with the goal of coaching the person to improve work performance.

As a simulation, the goal of this content is about reinforcement and practice of core interpersonal and feedback skills covered in depth thru other course contents of related topics.


Learning Objectives

▪ Maintain or enhance self-esteem.
▪ Listen and respond with empathy.
▪ Ask for help and encourage involvement.
▪ Share thoughts, feelings, and rationale.
▪ Provide support without removing responsibility.

 

Keywords

Builds diverse and inclusive talent, enhances the patient experience, DDI Anytime, esteem, empathy, feedback, feedback survey, key principles, listen, maintain, multirater, performance reviews, respond, responsibility, share, support, supported, thoughts

 

Target Audience: Leading Others, Leading Functions, Leading Self

·         Mid-level leaders

·         Frontline leaders

·         Individual Contributors

 

Duration: 30 minutes

Languages: English

 Click here to access the course

Keeping Discussions Moving

 

Course Description

With increasing pressures in the workplace, it's important that your discussions get results quickly and efficiently. You don't want them to get bogged down, stray off the subject, or achieve questionable or confusing results. If a discussion does veer off course, you need the skills to steer it back in the right direction.

 

Learning Objectives

▪ Keep your discussions moving forward and making progress.
▪ Redirect discussions that stray off course.
▪ Ensure that everyone involved in a discussion shares the same understanding of what is being discussed and decided.

 

Keywords

Partners effectively through influence, organizational agility, agenda, check, clarify, discuss, effective, efficient, focus, forward, meeting, move, moving, off track, on track, procedural, proceed, process, redirect, stray, subject, suggest, topic, track, understand, wander, Productivity

 

Target Audience: Leading Others, Leading Self

·         Frontline Leaders

·         Individual Contributors

Duration: 20 minutes

Languages: English

LINK HERE


Rescuing Difficult Meetings

 

Course Description

Arguments, interruptions, wandering discussions. You've been there when these and other problems have derailed a meeting. And you know how you felt: frustrated, annoyed, even resentful. After all, your time's too valuable to be wasted in a meeting that's going off track. But you don't have to let the disruption win. Using the right techniques, you can make sure your time is well spent in every meeting.

 

Learning Objectives

▪ Keep control of the meeting.
▪ Build people's confidence and trust in you as the meeting leader.
▪ Make sure the meeting achieves its purpose.
▪ Discourage people from creating problems in the future.
▪ Keep people from hurting their relationships with each other.
▪ Keep the group working as a team.

 

Keywords

Courageous presence, coaches and develops others, accuse, agenda, aimless, argue, arguing, attention, blame, blaming, conflict, cut off, difficult, disrupt, dominate, dominating, faction, flounder, goal, ground rules, hidden agenda, interrupt, joke, meeting, objective, politics, problem, ramble, side conversation, stray, vent, wander, withdraw, Meetings

 

Target Audience: Leading Others, Leading Self

·         Frontline Leaders

·         Individual Contributors

Duration: 10 minutes

Languages: English

LINK HERE


Productive Interactions (Interaction Guidelines)

 

Course Description

Do you wish your meetings or interactions could be more productive? Five easy steps will help you make sure that all important information is covered, people are engaged and committed, and discussion goals are achieved. No longer will you and your team members wonder who is supposed to do what, by when. 

 

Learning Objectives

▪ Communicate more efficiently.
▪ Achieve discussion goals.

 

Keywords

Organizational agility, steward of engagement, action plan, agree, check for understanding, clarify, close, communicate, concerns, confirm commitment, develop, discussion, express confidence, facts, figures, focused, goals, importance, interaction guidelines, involving, issues, procedural suggestion, purpose, summarize, time frame, Meetings

 

Target Audience: Leading Others, Leading Self

·         Frontline Leaders

·         Individual Contributors

Duration: 10 minutes

Languages: English

LINK HERE


Strengthening Relationships

Course Description

Your work relationships thrive or suffer due to a number of factors. But no factor is more important than having effective people skills, the most vital being how well you address others' needs to feel valued and respected. Using the Key Principles of effective interpersonal skills helps you to meet these needs.

 

Learning Objectives

▪ Recognize and meet people’s personal needs to feel valued and understood.
▪ Learn how the Key Principles—Esteem, Empathy, Involvement, Share, and Support— enhance communication with your team members and others.
▪ Use the Key Principles to develop and maintain effective, productive, and supportive interpersonal relationships.

 

Keywords

Mission focused, partners effectively through influence, communicate, empathy, encourage, enhance, feelings, help, involvement, listen maintain, motivated, rationale, recognize, resource, respect, respond, responsibility, self-esteem, share, support, transparent, thoughts, trust, understanding, Essential Interpersonal Skills

 

Target Audience: Leading Others, Leading Self

·         Frontline Leaders

·         Individual Contributors

 

Duration: 20 minutes

Languages: English

LINK HERE


Handling Emotion and Upset (EMPATHY)

Course Description

Some of your most difficult interactions are with employees who suddenly become emotional. You'll learn about the neuroscience behind emotions and three common approaches that make negative feelings worse. You’ll also learn about how to use empathy to help an upset employee return to a calm, productive state.

 

Learning Objectives

▪ The neuroscience of handling the emotional response.
▪ Three approaches that make it worse.
▪ The number one skill to effectively handle and defuse emotion.

 

Keywords

courageous presence, attention, brain, calm, disrespected, emotional, empathy, eye contact, facts, feelings, heard, ignored, ignoring, listen and respond, misunderstood, neuroscience, reward, shaming, silent, social connection, social pain, understood, Essential Interpersonal Skills

 

Target Audience: Leading Others, Leading Self

·         Frontline Leaders

·         Individual Contributors

 

Duration: 20 minutes

Languages: English

LINK HERE


Communicating With Impact

 

Course Description

Effective communication skills enable exceptional performers to meet the personal and practical needs of their internal partners and external customers. This course for individual contributors helps them get what they want from their interactions with others, while making sure they are giving others what they want. 

 

Learning Objectives

▪ Recognize the impact you can have by enhancing interpersonal relationships in the workplace.
▪ Relate to colleagues and customers in a way that meets their personal and practical needs.
▪ Use interaction skills to conduct effective discussions that achieve results.
▪ Use a technique for providing specific, meaningful feedback to others.

 

Keywords

Courageous Presence, partners effectively through influence, build trust, business relationships, contribute, contributors, communicate, cooperation, effective communication, effective feedback, exceptional performers, impact, improving performance, improve performance, increase productivity, interpersonal skills, interaction skills, interpersonal relationships, meaningful feedback, recognize impact, relate to colleagues, results, successful discussions

 

Target Audience: Leading Self (Individual Contributors)

Duration: 2 hours

 Languages: English

Click here to access the course

Mobile resources available: DDI Anytime

www.ddiworld.com/cwi