Managing Millennials

 

Course Description

Attracting and retaining millennials in the workplace is a must. To do that, get the “real story” and gain fresh insights on who millennials are and what they need and value most. Pick up tips to begin and continue conversations with eager team members interested in development and getting their ideas heard. Also, put a plan in motion to bring out the best in your millennial workforce.

 

Learning Objectives

• Get the “real story” on who millennials are and what they need and value in the workplace.
• See common myths busted and gain fresh insights on leading the millennial generation.
• Explore how leader mind-sets have changed from yesterday to today.
• Begin the conversation with eager team members interested in development and getting heard.
• Put a plan in motion to bring out the best in your millennial workforce.

 

Keywords

Millennials, generation, manage, coach, mind-set, perspective, team members
workforce, retain, career , opportunities
development, contribute, feedback, conversation, empathy, support

 

Target Audience: Leading Others, Leading Self

·         Frontline leaders

 

Duration: 15 minutes

Languages: English

LINK HERE


Leveraging Diversity

 

Course Description

Do you value the unique qualities you and your coworkers bring to the workplace? Did you know that people expressing their differences actually enhances an organization's growth? Valuing differences is the right thing to do from both an interpersonal and a business perspective. By leveraging diverse styles, abilities, and motivations (SAMs), you encourage creative solutions and unique approaches that enable your organization to achieve improved results.

 

Learning Objectives

▪ Determine your own styles, abilities, and motivations.
▪ Work more collaboratively and productively with people who have a variety of styles, abilities, and motivations.
▪ Use Key Principles to support differences and encourage others to share their unique contributions.

 

Keywords

Builds diverse and inclusive talent, organizational agility, abilities, ability, alternative, approach, celebrate, collaborate, collaboration, contribute, contribution, creative, creativity, difference, different, diverse, diversity, goal, mix, motivation, SAM, stereotype, style, team success, tolerate, tolerating, toleration, value difference, value, valuing differences, variety, Collaborating

 

Target Audience: Leading Others, Leading Self

·         Frontline leaders

·         Individual Contributors

 

Duration: 20 minutes

Languages: English

LINK HERE


Influencing Without Position Power

 

Course Description

You have a good idea for solving a problem, improving a process, completing an assignment, or meeting customer needs. But you can't do anything with the idea because you lack the resources or authority. What you need is the help or approval of other people. To get it, you must be able to sell your idea. In other words, you'll have to convince people that your idea is worth supporting.

 

Learning Objectives

▪ Use five strategies to respond when people question your idea, want to know what effect it will have, or suggest alternatives.
▪ Use the Interaction Guidelines to discuss   your idea in a way that sparks interest and commitment and results in a plan for taking action.
▪ Understand four key relationship skills you can use to make people want to support your idea.

 

Keywords

influence, strategic thinking, approval, convince, credibility, impel, influence, influencing, inspire, motivate, persuade, persuading, question idea, sell idea, shaping, spark interest, support idea, sway, Influencing

 

Target Audience: Leading Others

·         Frontline Leaders

 

Duration: 20 minutes

Languages: English

LINK HERE


Influencing Others to Make Things Happen

 

Course Description

In today's ever-evolving organizations, leaders need to get things done through people who don't report to them and, in some cases, even outrank them. Welcome to the new age of influence, where, to be effective, you must know the techniques that will help you earn people's commitment to make things happen.

 

Learning Objectives

▪ Capture people's attention, change their perspective, and make things happen.
▪ Clearly link ideas, suggestions, and recommendations to changes that will have a positive impact on individual, team, and organizational performance.
▪ Express yourself with enthusiasm and conviction.
▪ Understand people's motivations, needs, and concerns, and gain their commitment.

 

Keywords

Courageous presence, organizational agility, belief, big picture, build relationship, cajole, commitment, convince, encourage, engage, get things done, getting things done, influence, influencing, influential, maintain relationship, mindset, mind set, promote, result, Influencing

 

Target Audience: Leading Others

·         Frontline Leaders

 

Duration: 20 minutes

Languages: English

LINK HERE


Resolving a Conflict You're Involved In

 

Course Description

The differences people bring to the workplace can promote remarkable creativity, innovation, and solutions. However, those same differences can lead to a lack of agreement (discord) and, if left unresolved, to a full-blown argument (dispute). You can feel the effects of conflict on yourself as well as those around you—tension, stress, lower morale. If the situation continues, it can damage relationships, productivity, quality, and service.

 

Learning Objectives

▪ Use the Interaction Guidelines to uncover the causes of a conflict and develop a solution that everyone can support.
▪ Use the Key Principles to show that you value the other person's ideas, build trust, and encourage the person toward resolution.

 

Keywords

Courageous presence, coaches and develops others, agreement, ask for help, build trust, commitment, concerns, conflict, contingency plans, differences, disagreement, discord, dispute, empathy, esteem, feelings, flexibility, issues, resolution, share thoughts, support, vent, Conflict

 

Target Audience: Leading Others, Leading Self

·         Frontline Leaders

·         Individual Contributors

 

Duration: 20 minutes

Languages: English

LINK HERE


Mediating a Conflict

 

Course Description

The same people you coached separately to resolve their conflict are arguing again. Although your first choice should be to let them handle it themselves, you also know that coaching is not going to be enough. The problem might continue to escalate and begin to affect others' productivity and morale. You'll need to bring them together so they can talk constructively about their differences and work toward a solution. In other words, you'll mediate the conflict.

 

Learning Objectives

▪ Get people to take responsibility for resolving a conflict.
▪ Overcome barriers to resolving conflict.
▪ Work through conflict by building trust and strengthening relationships.
▪ Mediate a conflict resolution discussion.

 

Keywords

Courageous presence, coaches and develops others, negotiation, listen, de-escalation, feedback, agreement, empathy, compassion, anger, angry, argument, clash, conflict, debate, disagree, discord, dispute, friction, Conflict

 

Target Audience: Leading Others, Leading Self

·         Frontline Leaders

·         Individual Contributors

 

Duration: 20 minutes

Languages: English

LINK HERE


Choosing a Conflict Resolution Tactic

 

Course Description

Unresolved conflicts can hurt productivity, quality, service, morale, and working relationships. If a conflict involves you or people you work with, you must assess the situation and decide when and how to get involved.

 

Learning Objectives

▪ Recognize that a conflict is escalating.
▪ Choose the appropriate resolution tactic to address the conflict.

 

Keywords

Courageous presence, coaches and develops others, argue, argument, coach, coaching, conflict, differences, disagree, discord, discuss, dispute, fight, mediate, mediation, resolution, resolve, solution, stress, tactic, tension, tolerance, tolerant, work it out, work out, Conflict

 

Target Audience: Leading Others, Leading Self

·         Frontline Leaders

·         Individual Contributors

 

Duration: 20 minutes

Languages: English

LINK HERE


Handling Unacceptable Work Habits

 

 Course Description

Even when people perform adequately in terms of quality, quantity, timeliness, or cost, their conduct at work might be unacceptable. A poor work habit not only can hurt their performance, but it also can adversely affect the success and morale of team members, internal partners, or customers. These kinds of situations can make your job more difficult and stressful.

 

Learning Objectives

▪ Use the Interaction Guidelines to discuss work habits (both unacceptable and acceptable) so you cover important points and gain agreement on what has to be done next.
▪ Use Key Principles to gain trust and help people feel respected, understood, involved, and supported.

 

Keywords

Coaches and develops others, steward of engagement, accepted, action, appreciated, authentic, balanced, biases, brain, compliment, customer satisfaction, engagement, feedback, health, hidden biases, neuroscience, phony, positive, positive feedback, praise, resilient, results, self esteem, sincere, situation, specific, specifics, STAR, STAR/AR, successful behavior, task, timely, valued, Coaching

 

Target Audience: Leading Others

·         Frontline Leaders

 

Duration: 20 minutes

Languages: English

LINK HERE


Resolving Workplace Conflict

 

Course Description

In the workplace, differences of opinion can morph quickly into discord or even all-out dispute. If unchecked, conflict can cause serious damage to relationships, teamwork, and the organization. The leader must be skilled enough to recognize the signs of conflict and then coach or mediate employees through it. At the same time, the leader must make sure that the ultimate accountability for resolving the conflict rests with the employee.

 

Learning Objectives

▪ Identify the common causes, signs, and impact of workplace conflict.
▪ Recognize your role in resolving workplace conflict and the accountability your employees have for resolving their own conflicts.
▪ Recognize the warning signs of escalating conflict and determine when to coach or mediate to minimize damage and encourage discovery.
▪ Differentiate between the effective and ineffective behaviors of both leaders and employees when it comes to resolving workplace conflict.
▪ Use a set of essential interaction skills to conduct effective coaching and mediating discussions.
▪ Employ best practices, tools, and techniques to help your employees build the skills and confidence they need to resolve their own conflicts.

 

Keywords

accountable, accountability, accountability coaching, conflict, conflict continuum, damage, differences, discord, discovery, dispute, emotions, empathy, escalating, involvement, mediating, mediation, personal needs, practical needs, powerful questions, resolution, stalemate, tipping point, virtual workplaces

 

Target Audience: Leading Others, Leading Self

·         Frontline leaders

·         Individual Contributors

Duration: 2 hours

Languages: English

Click here to access the course

Mobile resources available: DDI Anytime 

www.ddiworld.com/rwc

Sign up for Reinforcements

This course has available the opportunity to sign up for reinforcements - you'll receive over 12 weeks in the form of short reminders, quick activities to reflect on what you learned and support you as you apply in the workplace. There are questions, text, videos, prompts to reflect, no longer than 2 minutes.

You can access from Mindmarker website (log in as a learner) or Mindmarker app using this code: VH1RWC

Leading Virtually

 

Course Description

When members of the same team are scattered across time zones and borders, they can feel isolated and disconnected from the team.  This can lead to miscommunication, distrust, and lack of focus.  This course shows the leaders of virtual teams how to bridge the gap of time and distance to build community, where remote team members have a sense of belonging, responsibility, and commitment as if they were working together in the same place.  Leaders are introduced to three foundations for building community:  communicating effectively, building trusting relationships, and keeping team members and goals visible and in focus.  Leaders are shown how to establish each foundation, using skills and tools designed specifically for leading in a virtual environment.

 

Learning Objectives

▪ Identify appropriate interaction process skills and communication methods to communicate effectively with virtual team members.
▪ Demonstrate behaviors that build trusting relationships across time and/or distance and across personal and cultural differences.
▪ Create visibility so that team members who must work apart can focus on one another and their shared goals.

 

Keywords

Organizational agility, partners effectively through influence, location, team, telecommute, community, nonverbals, check, empathy, involvement, engagement, building trust, share, progress checks

 

Target Audience: Leading Others, Leading Self

·         Frontline leaders

·         Individual Contributors

Duration: 2 hours

Languages: English

Click here to access the course

Mobile resources available: DDI Anytime 

www.ddiworld.com/lv

Communicating for Leadership Success

 

Course Description

Organizations need frontline leaders who can do more and be more in order to succeed in demanding, complex work environments. Leaders who have strong communication skills are more likely to get things done by sparking action in their teams. This course teaches leaders the essential interaction skills they need to handle the variety of challenges and opportunities they encounter every day in the workplace and beyond.

 

Learning Objectives

▪ Recognize people's personal and practical needs and the importance of responding to those needs as a leader who sparks action in others.
▪ Use the Interaction Essentials SM—Key Principles and Interaction Guidelines—to enhance your communication with your team members and others.
▪ Prepare to conduct effective interactions using a Discussion Planner.
▪ Employ a technique—STAR—to provide meaningful, supportive feedback.

 

Keywords

Courageous presence, mission focused, interactions, working relationships, personal needs, practical needs, key principles, interaction guidelines, procedural suggestions, understanding, presentation, speaking, influence, talking points, inspiration

 

Target Audience: Leading Others

·         Frontline leaders

Duration: 2 hours

Languages: English

Click here to access the course

Mobile content available:

www.ddiworld.com/bst

Sign up for Reinforcements

This course has available the opportunity to sign up for reinforcements - you'll receive over 12 weeks in the form of short reminders, quick activities to reflect on what you learned and support you as you apply in the workplace. There are questions, text, videos, prompts to reflect, no longer than 2 minutes.

You can access from Mindmarker website (log in as a learner) or Mindmarker app using this code: VB1CLS 

Building and Sustaining Trust

 

Course Description

Trust is directly linked to employee engagement, retention, productivity, and innovation. Leaders who demonstrate trust and trustworthiness inspire higher levels of performance and commitment to team and organizational success. This course introduces Trust Builders, actions leaders can take to build and sustain trusting relationships that enable people to take risks, identify and solve problems, and collaborate to achieve business results. These actions also help leaders work toward repairing trust that’s been damaged.

 

Learning Objectives

▪ ▪ Recognize how trust in the workplace affects business results.
▪ Analyze your role in building and sustaining trust.
▪ Identify common workplace behaviors that can build, sustain, or break trust.
▪ Demonstrate behaviors that show you trust others as well as give people the confidence to trust you.
▪ Use interaction skills to foster open communication, build and maintain trusting relationships, and repair damaged ones.

 

Keywords

Steward of engagement, coaches and develops others, trust, uncertainty, innovation, engagement, communication, relationships, reliable, consistent, respect, confidence, fair, esteem, share, disclose, empathy, truth, assumptions, honest, misinterpret, courage, keep promises

 

Target Audience: Leading Others (Frontline Leaders)

Duration: 2 hours

 Languages: English

Click here to access the course

Mobile resources available: DDI Anytime 

www.ddiworld.com/bst

Sign up for Reinforcements

This course has available the opportunity to sign up for reinforcements - you'll receive over 12 weeks in the form of short reminders, quick activities to reflect on what you learned and support you as you apply in the workplace. There are questions, text, video, prompts to reflect, no longer than 2 minutes.

You can access from Mindmarker website (log in as a learner) or Mindmarker app using this code: VA1BST